Manual entry

Within both the Mandates and Collections views in the console, you can create a single entry or multiple entries by uploading a populated Excel template. In this article, we provide instructions on how to create a single mandate and collection via the console and BankTech applets. To learn more about creating multiple entries by means of a file upload, refer to this article.

Creating mandates and collections

Via applets

Mandates and collections can also be created via the BankTech applets. Links to the mandate and collection applets can be found below:

• Create EFT/NAEDO collection

• Create DebiCheck mandate

Our applets enable call centre agents and field agents to create mandates and collections without having to log into the console.

There is an industry limit of R25 000 for NAEDO collections. The bank will reject all collections over this amount.

Via the console

Within the Mandates or Collections view, click on the Actions button in the menu bar and select Add.

Mandates form

A series of modal windows will appear that require information about the customer and the mandate.

Customer details

Field name	Description
Mandate instrument	The collection instrument that the mandate's collections will default to (EFT, NAEDO or DebiCheck)
Customer name	The debtor's name and surname
ID number	The debtor's identification number (13-digit South African ID number)
Mobile number	The debtor's mobile or landline phone number
Email	The debtor's email address
Account type	The bank account type of the debtor (Savings, Current, Check)
Customer bank	The debtor's associated bank (ABSA, African Bank, Al Baraka Bank, Bank of Athens, Bank Zero, Bidvest Bank, BNP Paribas, Capitec Bank, Chase Bank, Citi Bank, Discovery Bank, FNB, Grindrod Bank, Habib Overseas Bank, HSBC, Investec, Ithala Bank, Mercantile, Nedbank, Olympus Bank, SA Post Bank (Post Office), Sasfin, Standard Bank, TymeBank, UBank, Windhoek Bank)
Account number	The debtor's bank account number
Contract reference	The debit order reference that is visible on the debtor's bank statement and used in DebiCheck authentication

Mandate details

Field name	Description
Mandate ID	The reference of the mandate used with BankTech
DebiCheck key	The DebiCheck "mandate reference" obtained after successful authentication
Instalment occurrence	The instalment occurrence of the mandate (Once-off, Recurring)
Instalment amount	The regular debit amount of the mandate
Maximum amount	The maximum debit amount that is permitted after DebiCheck mandate adjustment
Value type	The value type of the mandate (Fixed, Variable, Usage-based)
Frequency	The frequency of the mandate (Ad hoc, Weekly, Fortnightly, Monthly, Quarterly, Annually, Bi-annually)
Debit day	The day on which collections occur (based on Frequency selection)
Start date	The start date of the billing series for the mandate
End date	The end date of the billing series for the mandate
Date adjustable	Whether or not date adjustment of the DebiCheck mandate is allowed (True, False)
First date	The debit date of the ad hoc initial collection (typically before the mandate series)
First amount	The debit amount of the ad hoc initial collection (typically before the mandate series)
Allow tracking	Whether or not tracking is permitted on the mandate (True, False)
Adjustment category	How frequently the DebiCheck mandate's value may be adjusted (Never, Quarterly, Bi-annually, Annually, Repo)
Adjustment rate	If provided, the percentage (%) value by which the DebiCheck mandate debit amount may be adjusted in the adjustment category
Adjustment amount	If provided, the flat value by which the DebiCheck mandate debit amount may be adjusted in the adjustment category
Creditor bank	The bank to which submission for collection is made and to which funds are transferred from the issuing bank on success (ABSA, Nedbank, Standard Bank)
Abbreviated name	The short name of the bank code configured on the BankTech system (up to 10 characters)

Certain input fields, such as the account number, can be verified in two ways. The user can do a Check Digit Verification (CDV) check which is an offline and free sense check of the account number, i.e. the account number length matches the type of account for the specified bank. Alternatively, the user can fully verify whether an account is correct and active by clicking on the AVSR link. This service is live and pay-as-you-use. Learn more

Once the forms have been completed and submitted, the data table will be updated accordingly. If either EFT or NAEDO was selected as a mandate instrument, the new mandate will show in the EFT/NAEDO tab view. Conversely, if DebiCheck was selected, the mandate will show in the DebiCheck tab view.

Collections form

A modal window will appear that require the following information:

Field name	Description
Reference	The contract reference to be used for the collection
Mandate ID	The reference of the mandate used with BankTech
Customer name	The debtor's name and surname
Mobile number	The debtor's mobile or landline phone number
Customer bank	The debtor's associated bank (ABSA, African Bank, Al Baraka Bank, Bank of Athens, Bank Zero, Bidvest Bank, BNP Paribas, Capitec Bank, Chase Bank, Citi Bank, Discovery Bank, FNB, Grindrod Bank, Habib Overseas Bank, HSBC, Investec, Ithala Bank, Mercantile, Nedbank, Olympus Bank, SA Post Bank (Post Office), Sasfin, Standard Bank, TymeBank, UBank, Windhoek Bank)
Account type	The bank account type of the debtor (Savings, Current, Cheque)
Account number	The debtor's bank account number
Debit date	The date on which the collection should strike the debtor's account
Amount	The amount that should be debited from the debtor's account
Instrument	The debit order instrument collection will use
Creditor bank	The bank to which submission for collection is made and to which funds are transferred from the issuing bank on success (ABSA, Nedbank, Standard Bank)
Abbreviated name	The short name of the bank code configured on the BankTech system (up to 10 characters)

Cut-off periods

Note that collections have different cut-off periods based on the specified debit order instrument. Below is a table of all the instruments and their cut-off periods within the platform.

Instrument	Cut-off period
EFT (same day)	11:00 on the day of collection
EFT (one day)	17:00 one day before collection
EFT (two day)	10:30 two days before collection
NAEDO	12:15 one day before collection
DebiCheck	13:15 one day before collection

Once the form has been completed and submitted, the new collection will show in the Draft tab view. These must then be approved before the cut-off period to be submitted successfully.