Service availability

BankTech's various service statuses are publicly displayed so that you know whether our services are experiencing difficulties, when downtime is scheduled for deployments or maintenance and whether or not our partner services are available. You can also subscribe to email notifications for service status updates. Head on over to our Freshstatus page to stay informed and subscribe to updates.

We aim to provide a 99% service uptime, however, our commitments in terms of Service Level Agreements are specified at the time of commercial contracting. A few standard SLA packages exist for common requirements, but more complex or rigorous availability and recovery objectives can be agreed at additional cost. You should talk to your Account Manager if you want to change your SLA with us.