BankTech service desk

Jira Service Desk is BankTech's support portal where clients can create and manage service requests

PreviousService availability NextValue proposition

Last updated 3 years ago

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BankTech service desk

Jira Service Desk is BankTech's support portal where clients can create and manage service requests

The BankTech Service Desk can be accessed at

In order to gain access to Service Desk, you would need to be a customer of BankTech. Users of the will be onboarded as valid users on Service Desk.

If you do not have access, you can request it by sending an email to .

Access

Before you can submit a support ticket with us, you will need to .

You should have received an email invite from us which would guide you through this process.

Creating a Ticket

To create a new support ticket (also known as a Service Request), please visit the . Once you have signed in, you will be presented with the BankTech Service Desk:

Choose one of the following categories and subcategories to ensure your request is directed to the correct Support team at BankTech:

Managing requests

To view/manage all existing requests made by your organisation click on the "Requests" option in the top right corner of the screen.

Email Support

It is highly recommended that all BankTech clients to use the Service Desk portal rather than sending us an email.

This will ensure that the BankTech agent has the needed information to support you in an effective way. It will also make it possible for the team to efficiently prioritise requests according to your SLA.

Jira Service Desk is help desk software offered by Atlassian and serves as a place where Customers can report bugs, contact for help, access knowledge bases and request new changes.

PreviousService availability NextValue proposition

Last updated 3 years ago

Was this helpful?

The BankTech Service Desk can be accessed at

In order to gain access to Service Desk, you would need to be a customer of BankTech. Users of the will be onboarded as valid users on Service Desk.

If you do not have access, you can request it by sending an email to .

Access

Before you can submit a support ticket with us, you will need to .

You should have received an email invite from us which would guide you through this process.

Creating a Ticket

To create a new support ticket (also known as a Service Request), please visit the . Once you have signed in, you will be presented with the BankTech Service Desk:

Choose one of the following categories and subcategories to ensure your request is directed to the correct Support team at BankTech:

Managing requests

To view/manage all existing requests made by your organisation click on the "Requests" option in the top right corner of the screen.

Once a BankTech agent adds feedback or a comment on your request, you will be notified via email. You would also be able to view this under "Requests" on the website.

Email Support

Should you wish to contact us via email, you can do so at . You will then receive an automated message with unique tracking number. An agent will then review and allocate your ticket to the correct department.

It is highly recommended that all BankTech clients to use the Service Desk portal rather than sending us an email.

Jira Service Desk is help desk software offered by Atlassian and serves as a place where Customers can report bugs, contact for help, access knowledge bases and request new changes.