# Dashboard

The BankTech console dashboard is a management tool that visually tracks, analyses and displays key performance indicators (KPIs) of current payments. This view is accessible by all users and can be found via the side menu by clicking on the **Dashboard** menu link. It is the default view after logging in. The dashboard is divided into two main sections:

* Collections timeline
* Collection KPIs

### Collections timeline

The collections across various statuses are shown on the dashboard as an interactive bar chart to track the performance of collections over time. Collections can be filtered by clicking on the status indicators to the right of the chart or by hovering over individual colour bars. In the top right corner users can toggle between **Count** and **Value** views.

#### Status indicators

{% tabs %}
{% tab title="Draft" %}
Draft collection has been created and is awaiting approval
{% endtab %}

{% tab title="Expired" %}
Collection has not been approved and has passed it's debit date
{% endtab %}

{% tab title="Approved" %}
Collection has been approved and is awaiting submission
{% endtab %}

{% tab title="Submitted" %}
Collection has been submitted to the bank
{% endtab %}

{% tab title="Tracking" %}
Collection is currently being tracked against the customer’s account
{% endtab %}

{% tab title="Processed" %}
Collection has been processed by the bank and has a final result
{% endtab %}
{% endtabs %}

### Collection KPIs

The Collection KPIs provide a month-to-date view of various key performance indicators for all collections that have been created for dates that fall within the collections cycle.

| Collection KPI | Description (all KPIs are for the month to date)                                |
| -------------- | ------------------------------------------------------------------------------- |
| Success Rate   | Percentage (%) of collections that were successful                              |
| Unpaid Rate    | Percentage (%) of collections that were not funded by customers                 |
| Dispute Rate   | Percentage (%) of collections that were disputed by customers                   |
| Fail Rate      | Percentage (%) of collections that were submitted, but failed to process        |
| Expiring       | &#xD;Count of collections that are not approved with debit dates that are today |
| Billed         | Amount (in rands) that has been submitted for collection                        |
| Paid           | &#xD;&#xD;Amount (in rands) that has been successfully collected                |
